La Dolce Vita Of Freight And Logistics: Building Relationships And Trust

Freight and logistics is not an industry for the faint hearted. It is a demanding and ever-changing responsibility, requiring all hands on deck. Many businesses in the industry hit the mark of efficiency on a consistent basis, so it can be tough to compete if that is all you can bring to the table.

That’s why the Heneways team brings efficiency and so much more. Even our newest team is already going above and beyond, at a ripe young age of only eight months old.

Our Italian team takes global operations to an unprecedented level, providing services that speak volumes. The most monumental component of these services is the TLC given to each and every one of their clients. A thriving business knows that cultivating reliable and meaningful relationships with clients can only be achieved if the intention is authentic. Good thing authenticity is the name of the Italian game.

After a quick chat with Viviana, Heneways branch manager on the ground in Milan, we’ve got what we need to paint a clear picture for you.

The Italian Influence

Established officially in October 2023, Heneways Italy is a fledgling operation led by five passionate people. The team itself, however, sits comfortably padded with experience of between 15 - 25 years in the freight and logistics industry. Guided by the reputation and support of the larger Heneways South Africa brand, the Italian team leans into their capability to offer our global services on a uniquely personal level.

The element of “familia” means that every client has the peace of mind knowing exactly who is handling their precious cargo. Delivering a personal touch, every shipment is handled with precision and care. To further accommodate their clients, the team is reachable around the clock, solutions at the ready should any issues arise.

Niche Industry Expertise

Their expertise in super niche, lying most prominently in perishable foods, pharmaceuticals and diagnostic reagents - a fun cocktail that keeps everybody on their toes. Shipments along these lines are unique in their unrelenting requirement for timely delivery, which is why our team is on call 24/7. And where other freight forwarders fumble, our youngest team is at the ready in the saddle, consistently on hand to deliver the quality that Italians are world renowned for.

To ensure our clients’ needs are completely catered to, they also lead the entire cold chain, from pick-up to delivery and even in-house customs clearance. With a knack for managing goods of such a complex nature, this eight-month old team has already proven to our clients that their products and businesses are in safe hands, time and time again.

How can our Italian team help you today? They’d love to get to know you, so feel free to get in touch with them here.